Returns & Refunds
We want you to be completely satisfied with your purchase
Return Policy Overview
30-Day Return Window
We accept returns on most items within 30 days of purchase. Items must be unopened and in their original packaging.
Eligible for Return
- • Unopened products in original packaging
- • Damaged or defective items
- • Wrong item received
- • Equipment and tools (unopened)
Non-Returnable Items
- • Opened or used products
- • Clearance or final sale items
- • Hair color and developer (safety)
- • Personalized or custom items
How to Initiate a Return
Contact Us
Email us at returns@hawaiianbeautyproducts.com or call (808) 555-0123
Get RMA Number
We'll provide a Return Merchandise Authorization (RMA) number
Ship It Back
Pack items securely and ship to our return center
Important
Returns without an RMA number may be refused or delayed. Please include the RMA number on the outside of your package.
Refund Timeline
Refunds are issued to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement depending on your bank.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange for a replacement or full refund at no additional cost to you.
What to Include
- • Your order number
- • Photos of the damaged item and packaging
- • Description of the issue
Need help with a return? Our customer service team is here to assist you.